Help Center
Short-Term Rental (STR) Lodging Tax — filing, payments, renewals, and more.
Getting Started
New to Fruita’s STR portal? Create an account and file your first monthly return.
Deadlines
- Monthly returns are due on the 20th for the prior month’s revenue.
- Annual renewals are due by December 1. Update info each November.
How to file a monthly lodging tax return
- Go to Start a Return.
- Enter gross receipts, nights booked, and any exemptions.
- Review the calculated tax due, then click Submit.
- Complete payment (ACH or card). You’ll receive a confirmation/receipt.
Editing a draft
Returns auto-save as drafts. Go to My Filings to resume.
Amending a filed return
Contact support to open an amendment if you already submitted and paid.
Annual STR Renewal (Dec 1)
Owners of existing STRs must update their information in November and submit a renewal by December 1 each year via Cloudpermit.
- Keep license/registration details current during the November update window.
- Need help? Call 970-858-0763 or email Matt Carson.
Frequently asked questions
When are monthly returns due?
Returns are due on the 20th of each month for the previous month’s revenue.
Which period does a due date cover?
Each due date covers the preceding month (e.g., a Feb 20 due date covers Jan 1–Jan 31).
Can I save a return and finish later?
Yes, drafts auto-save. Resume from My Filings.
What payment methods are accepted?
ACH and major credit/debit cards are supported.
How do I amend a submitted return?
Reach out via Contact Support for amendment options.
Do I need to renew annually?
Yes. Update info in November and submit renewal by Dec 1 each year in Cloudpermit.
Troubleshooting
Login or access issues
- Use the latest Chrome, Edge, or Safari.
- Disable strict ad/script blockers for the portal domain.
- Reset your password from the Forgot Password page.
Payment not going through
- Confirm billing address and AVS details match.
- For ACH, ensure routing/account numbers are correct.
- Try an alternate card or contact your bank.
Numbers aren’t calculating
- Check exemptions/adjustments are entered once.
- Confirm the period dates match your reports.
- Reload the page to refresh the calculator.
Receipts and records
- Find confirmations in My Filings.
- Download payment receipts after submission.
Contact Support
Need a hand? We can help with filing, payments, and renewals.
Hours
Mon–Fri, 8:00 AM – 5:00 PM MT